Driver Terms

Last updated: October 2026

These terms apply to everyone who delivers orders through the Tawsil driver app, run by Hussein Falih, Baghdad, Iraq ("Tawsil", "we"). They come on top of the general Terms & Conditions. By creating a driver account, going online or adding a payout account, you agree to them. Please read them carefully.

1. Who can drive with Tawsil

You use the Tawsil app on your own account. You are not an employee of Tawsil, and these terms do not make you one.
You must be at least 18 years old and allowed to work in Iraq.
You need a valid ID. For a motorised vehicle you also need a valid driving licence and your plate number. You can deliver on foot, with no vehicle details, within a short distance of about 2 km.
You may only have one driver account, and it is for you alone. Don't let anyone else use it.

2. Documents and review

The photo, information and documents you send must be true, current and your own.
We review every application. We may approve it, ask you to upload new documents, or decline it.
We may ask you to check your documents again at any time, for example when they expire.
A new profile photo is checked before customers see it. Until then your approved photo stays.
The customer whose order you deliver sees your first name, profile photo, vehicle type and live position while you deliver it. Your ID, licence and phone number stay private.

3. Orders and availability

You choose when to go online and which orders to accept. When you are online, you may get orders within the range you set from your location.
Choose a range you can really cover. Your plan sets the longest range, how many orders you can carry at once and how many you can deliver in a month.
Switch to Offline when you can't take orders. Repeatedly accepting and then cancelling orders may affect your account.
You can cancel an order until you pick it up. After pickup, contact support.

4. Delivering orders

Pick up orders promptly, handle them with care and deliver them to the right customer.
Never open, change, swap or keep an order, or ask a customer for extra money.
Treat customers, stores and other drivers with respect, in chats too.
A customer's phone number, address and door photo are for delivering that order only.

5. Earnings and cash

For each delivery you earn the delivery fee shown in the app before you accept the order. Tawsil does not take a part of it.
Orders are paid in cash today. You pay the store for the items from your own cash when you pick up the order. At the door you collect the items and the delivery fee from the customer. The delivery fee is yours.
In My Cash you declare how much cash you carry. You only get cash orders you can pay the store for.
Money that Tawsil owes you, such as prizes, shows in My Cash as To be paid, and you withdraw it to your payout account.
We may hold or adjust a payment while we look into a cancelled order, a complaint or suspected misuse.
You are responsible for any taxes due on your earnings.
If a customer sends an order back, or an order cannot be delivered, take it back to the store. The store gives you back what you paid for it.
Tawsil is a tool that connects customers, stores and drivers. It does not hold or guarantee the money of cash orders. If cash is lost, Tawsil is not responsible for that loss. Tell support from the app.

6. Payout account and withdrawals

You can have one payout account at a time: a bank account (IBAN) or a mobile wallet. Adding a new one replaces the old one.
The account must be in your own name. We don't pay into accounts that belong to someone else.
Before we pay into a new account, we send it a small test amount. You confirm the account by entering that exact amount in the app. After three wrong tries, you'll need to add the account again.
Until your account is confirmed, the money stays safe in My Cash and you can withdraw it once the account is confirmed.
How fast a withdrawal arrives depends on your plan and is shown in the app. If your details are wrong or out of date, a payment may be delayed or returned.

7. Plans, free month and Champions

There are Free, Pro and Unlimited plans. Prices and limits are shown in the app and Tawsil can change them.
A new driver gets one free month of Pro when approved. When a paid plan or the free month ends, you go back to Free.
Card payment is not available yet. To get a paid plan, contact Tawsil support and we will activate it.
Champions is a monthly competition between drivers in the same city. Tawsil sets and awards the prizes, and the rules are shown in the app.

8. Your location

While you have an active order, the app sends your location to Tawsil every few seconds, also when the app is in the background. The iPhone shows a blue indicator. The customer and the store can follow the order with it.
When you open the app, it sends your position once so orders can be matched to where you are.
We keep only your latest position.

9. Safety and your vehicle

Follow traffic laws, wear a helmet on two-wheelers and never use your phone while driving.
Keep your vehicle safe, roadworthy and insured as the law requires.
Don't deliver under the influence of alcohol or drugs.

10. Suspension and closing an account

We may pause or close an account that breaks these terms or the law, puts people at risk, or uses false information.
Where possible, we'll tell you why and give you a chance to respond.
You can stop driving at any time. Money for completed deliveries is still yours to withdraw.

11. Deleting your account

You can delete your account in the app from your profile. You confirm with your password or with Face ID or Touch ID. It is one account for all your roles, so everything is deleted together.
First we check that nothing is in progress: active deliveries, money Tawsil owes you, a withdrawal on its way, or a cash order that is not finished. If something is, we tell you what to finish first.
When you ask, you go offline. You have 30 days to change your mind: sign in and choose Keep my account.
After 30 days we delete for good your account, profile, photo, ID and licence documents, vehicle details, payout details and chat messages.
We keep records of the orders you delivered and of your earnings and payouts, because we need them for accounting and legal duties. We remove your name and payout details from them. We keep them for 10 years from the end of the financial year they belong to.

12. Your data and privacy

We use your details, documents and location to run deliveries, pay you, keep the service safe and meet our legal duties.
Your documents and payout details are private. Only you and Tawsil staff who review drivers and handle payments and support can see them.
Your data is stored on servers in Germany, outside Iraq.
The Privacy Policy explains the rest.

13. Responsibility

You are responsible for the deliveries you accept and for your own conduct on the road.
Tawsil is a tool that connects customers, stores and drivers. To the extent the law allows, Tawsil is not responsible for losses that come from the actions of stores, drivers, customers or other users.
Tawsil is not responsible for losses caused by events outside our control, such as network outages or road closures.

14. Changes to these terms

We may update these terms from time to time. The date and version at the top show the latest one.
If you keep driving with Tawsil after an update, you accept the updated terms.
We may transfer Tawsil and these terms to a company owned by the person who runs Tawsil. We will tell you in the app before it happens, and the new company will be named in these terms.

15. Law and contact

These terms are governed by the laws of Iraq. The courts of Baghdad have jurisdiction over any dispute about them.
These terms are written in English. If they are translated into another language, the English text prevails.
For questions about these terms, your account or your payments, use Help & Support in the app or write to support@gettawsil.com.