tawsil.

Privacy Policy

Last updated: October 2026

This policy explains what information Tawsil collects, why, who sees it, where it is kept and the choices you have. It applies to customers, drivers and businesses. The service is run by Hussein Falih, Baghdad, Iraq. Questions: support@gettawsil.com.

In short: we use your information to create your account, take and deliver your orders, and keep the service safe. The store and the driver see only what they need for your order. We never sell your information. It is stored outside Iraq, in Frankfurt, Germany, and the providers named in section 3 handle parts of it. You can see, correct and delete your information as section 7 explains.

1. What we collect

  • Account: your email, user name and password (we keep it only in a protected, scrambled form) and the roles you use.
  • Contact and addresses: your phone number when you order, book or work. Customers can save delivery addresses with a label, a map position, directions for the driver, the receiver's name and phone, and an optional photo of the door.
  • Orders and bookings: what was ordered, notes, prices, times, status, the delivery address, table bookings (name, phone, note, occasion) and group orders.
  • Location: customers share their position, if they allow it, to find stores nearby and fill in an address. We do not keep it unless it is part of an address you save or an order you place. A driver's position is sent to us while the driver has an active order, also when the app is in the background (the iPhone shows a blue indicator), and once when the driver opens the app, to match orders nearby. We keep only the driver's latest position. A business sets its store's map pin and address.
  • Documents: drivers send a photo, ID (front and back) and a driving licence photo, and their vehicle details. Businesses may send a trade licence. Home kitchens send the owner's ID (front and back) and kitchen photos. These files are private, except a driver's profile photo: the customer whose order the driver is delivering can see it while the driver delivers that order.
  • Payout details: for drivers, a bank name, account holder and IBAN, or a mobile wallet number. We do not collect payment card details, and we have no payment provider at this time.
  • Content: reels, store logos and menu photos, comments, hearts, saves, shares, chat messages and chat photos, complaints and reports.
  • Use of the app: reel views (with how long a reel was watched) and ad views and clicks, counted per signed-in person per day, and how many AI uses a business has spent. Businesses only see totals, not who watched. Notifications are shown inside the app.
  • On your phone: if you turn on Face ID or Touch ID, your email and password are kept in the iPhone Keychain, protected by your face or finger. Your face or fingerprint never leaves the iPhone and never reaches us. The app also keeps copies of recent screens and pictures for speed, and a few settings (for example the phone number you typed last). The copies are removed when you sign out.
  • We do not use advertising, analytics or crash-reporting tools in the app.
  • Our website, gettawsil.com, sets no cookies and has no analytics or advertising tools. Our host, Cloudflare, processes technical data such as your IP address to deliver its pages.

2. Why we use it

  • To create your account and keep it secure.
  • To take, prepare and deliver orders, handle bookings and group orders, and show their progress.
  • To pay drivers and run plans, promotions and ads.
  • To check drivers, home kitchens and stores, and to keep people safe.
  • To answer your questions, complaints and reports.
  • To show reels and let businesses see how their reels and ads perform.
  • To follow the law.

3. Who sees your information

  • The store sees your name, delivery address and order, and your phone number once it accepts. For a booking it sees your name, phone and note.
  • The driver sees your name, delivery address, phone number, notes and door photo while delivering your order.
  • You see your driver's first name, profile photo, vehicle type and live position during your delivery.
  • Friends in a group order see your name and dishes, and the host's area.
  • Everyone signed in can see what you post, such as comments with your user name. Store logos, menu photos and reels are kept in public storage: anyone with the link can open them.
  • Your chats and chat photos can be seen by the people in that chat. Order chats close an hour after the order ends.
  • Your documents, payout details and door photos are private. You can see your own. Tawsil staff can see them to review drivers and stores, and for support and safety.
  • Service providers that run Tawsil for us, only for that purpose: Supabase (hosting, database, sign-in, file storage and server functions), Resend (sending the emails that carry your sign-up and password-reset codes, so it handles your email address), Cloudflare (our website, and passing messages sent to support@gettawsil.com on to our team mailbox), Apple (maps, place search, finding an address from a position, and speech recognition), and Anthropic (the AI described in section 4).
  • When you tap navigate or open a map, the place is passed to the maps app you choose, such as Apple Maps, Google Maps or Waze.
  • Authorities, when the law requires it.
  • We never sell your personal information.

4. AI for businesses

  • Business accounts can use AI to add a dish from a photo, read a paper menu, change a menu with a written or spoken request, and write descriptions and reel captions.
  • When you use it, Tawsil's server sends to Anthropic, the company behind Claude: the photos you chose, the names, sections, tags, prices and descriptions involved, the store's business type, and what you typed or said. Voice is first turned into text by Apple's speech recognition, which may use Apple's servers.
  • We do not send customer or order information, or your name or email, to the AI.
  • The AI can be wrong. You review its suggestions before they are saved. Don't send photos of people.

5. Where your information is kept

  • Your information is stored on Supabase servers in Frankfurt, Germany. That is outside Iraq.
  • Apple and Anthropic may process the information described above in other countries too.
  • By using Tawsil you understand that your information is handled outside Iraq.

6. How long we keep it

  • We keep your information while your account is open. Chat messages stay until you delete your account.
  • When you delete your account, you have 30 days to change your mind. After that we delete for good your account, profile, stores, menus, reels, photos, documents and chat messages.
  • The customer's name, phone number, address, position and notes on a finished order are removed 30 days after the order is delivered or cancelled (and on a table booking 30 days after its date). The order itself stays, without those personal details.
  • We keep records of orders and payments, and of paid ads, plans and payouts, because we need them for accounting and legal duties. We first remove names, phone numbers, addresses, notes, door photos and review text from them. We keep them for 10 years from the end of the financial year they belong to.

7. Your choices and rights

  • See and edit your details in your profile.
  • Turn location, camera, microphone and notifications on or off in your iPhone Settings and in the app. Some features will not work without them.
  • Face ID or Touch ID sign-in is optional. The app offers it once after you sign in with your password.
  • Delete your account in the app from your profile.
  • To ask for a copy of your information or to have it corrected, write to support@gettawsil.com.

8. Keeping it safe

  • Information is sent over encrypted connections. Each account can only reach its own data, and private files are only open to the people who need them.
  • No system is perfectly secure, so please keep your password private.

9. Children

  • Tawsil is for people aged 18 and over. We do not knowingly collect information from children.

10. Changes and contact

  • If we change this policy, the date and version at the top will change.
  • If Tawsil is moved to a company owned by the person who runs it, that company will look after your information under this policy. We will tell you in the app before it happens.
  • For privacy questions, use Help & Support in the app or write to support@gettawsil.com.
  • This policy is written in English. If it is translated into another language, the English text prevails.